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Welcome to Our Support Center!

If you can't find your answer here, start a chat with us, and we will be happy to assist you.

Business Central

  • Steps to install commercebuild app
  • Customer Ledger Transaction History & Paying Open Invoices
  • Orders
  • Sales Tax
  • Managing Products

Discovery Questions

  • Is commercebuild HIPAA Compliant?
  • Premium Support
  • Sage Alerts & Workflow
  • Where are your data centers located?
  • Is FTP or SSH access provided?

FAQ

  • Enabling Promotion Field in Checkout
  • Adding Tax Exemptions in Avalara
  • How to Grey Cloud (Deactivate Proxy) at Cloudflare
  • How to Modify Transaction Email Recipients
  • How to Manage “Customer On Hold”, “Customer Disabled” and “Inactive Customer” Sage 300 Customer Statuses

Getting Started

  • How to Set up Google Tag Manager
  • Greenwing Technology Punchout
  • TradeCentric Punchout
  • Modules Required for commercebuild Sage 300 User
  • Enabling Promotion Field in Checkout

Sage

  • Upgrading Sage vs. Migrating Sage to a New Server
  • How to Check commercebuild Payments Version
  • Manually posting an order

Troubleshooting

  • Unable to change quantities of products that are in the cart
  • Resolving 404 Errors or Missing Products on Brand Pages
  • Errors seen when posting orders
  • Debugging ERP server → web store connection issues
  • Error: Non stock item for shipping charges is inactive

Tutorials

  • Implementing Tariffs in Your Web Store
  • Accessing Gateway API Logs in Your Web Store Admin
  • Tickets Portal: User Guide
  • CommerceBuild – How to use Create Promotions (V2)
  • Managing WooCommerce Groups and Group Users

Video

  • How to Embed Exploded Parts Diagrams in Webstore Categories
  • How to Configure Abandoned Cart Emails with Brevo
  • How to Do a Price Search in Sage X3
  • How to Delete Pre Authorizations (Preauths) from commercebuild Payments
  • How to Set up Order Terms and Conditions

WooCommerce

  • How to Add Customer Shortcodes
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